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We Are Back To Regular Hours! Here Is How We Are Staying Safe

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Updated December 9, 2020

As you may have heard, our province is beginning a phased approach to re-launching our economy! We are so excited to announce that we will be able to resume regular office activity such as routine eye exams.

Updated Hours:
Monday: 8:30am – 5:00pm
Tuesday: 9:30am – 5:00pm
Wednesday: 8:30am – 5:00pm
Thursday: 7:00am – 7:00pm
Friday: 8:30am – 5:00pm
Saturday: 8:30am – 2:00pm
Sunday: Closed
Statuatory Holidays: Closed
Statuatory Saturdays: Closed

We are so excited to welcome you back to our space, and your safety as well as the safety of our team is of utmost priority to us. We will be trying our best to help everyone in a timely manner but in a way where we can ensure everyone’s safety.

As of December 9, 2020:
Due to limited capacity numbers, we want to stress and encourage that you utilize online ordering and curbside pickup as much as possible. Most contact lenses can be ordered through our online store or you can call our office directly and we can order them and ship them to your street address.

We are encouraging curbside pickup for all pharmaceuticals and glasses. We CANNOT accept any walk-ins for pickups or repairs/adjustments/shopping at this time. If you are calling to book an eye exam and know that you will want to look at glasses afterwards, please let one of our receptionists know so that they can book you an eyewear shopping appointment for when you are finished your eye exam.  

The following are procedures that we have implemented:

  • Effective December 9, 2020 we will be doing temperature checks on every patient when they arrive for their appointment.  
  • We will be abiding by social distancing for all procedures where possible. Our staff will wear the appropriate PPE if we must perform procedures that require us to be closer than 6 feet and commit to always wearing face masks when we are serving you.
  • As of October 26, 2020 masks are now mandatory in Okotoks as per the Town of Okotoks Bylaw 31-20
  • Immediately upon entering our office we ask that you use the hand sanitizer provided, and follow our taped markings as to where you may take a seat in our waiting room. We will be limiting the amount of patients in our space at any given time. We ask that you come to your appointment ALONE, with the exception of children (1 guardian only accompanying) or if you require a caregiver to help you. We may ask extra companions to wait in the car during your eye exam.
  • All diagnostic equipment and exam rooms are thoroughly sanitized between each patient according to AHS guidelines.
  • All appointments, glasses adjustments, pick-ups and eyewear shopping must be scheduled, we are not able to accommodate walk-ins at this time. Please call our office to arrange a time for this.
  • For glasses shopping appointments, we are asking our customers to keep their visit to as close to 30 minutes as possible – this is again to keep office capacity at a safe level at all times. We are also trying to limit how many frames you try on at your appointment as everything that is touched and tried on must be thoroughly sanitized afterwards. 
  • As of June 26th, our front door is open! We closely monitor the number of patients in our office at any given time to ensure social distancing protocols can be followed in our dispensary and waiting room. When you check in for your appointment, one of our team members will be able to provide guidance regarding our capacity. We appreciate your patience and understanding if we request you to wait in your car until we can serve you.
  • As of June 26th, we are now able to begin booking contact lens training appointments and dry eye related work-ups and appointments.
  • If you are experiencing any cold/flu symptoms, have recently been outside Canada or have been exposed to someone with COVID-19 or who is feeling unwell, we ask that you do not visit our office. 
  • Please arrive as close to your scheduled arrival time as possible. If you are very early for your appointment, we may ask you to wait in your car until your appointment time. This is to ensure our office is always at a safe capacity. 
  • As of November 27th, We unfortunately cannot accommodate large family bookings at this time. We can only allow a maximum of 1 parent and 1 child from a family at a time.

We cannot wait to see you again!

Written by Dr. Mark Pitcher

Dr. Mark Pitcher earned his undergraduate degree at Brigham Young University in Provo, Utah before he graduated with honours from the School of Optometry at the University of Waterloo in 1992. He is a member of the National Optometric Honours Society and Beta Sigma Kappa (1989 to 1992). Following his optometric training, Dr. Pitcher earned his Therapeutic Pharmaceutical Agent Certification from the North Eastern State School of Optometry in Tahlequah, Oklahoma in 1993.
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